1. WHERE ARE WE LOCATED?
4855 West Rosecrans Avenue,
Hawthorne, CA. 90250
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2. WHAT ARE OUR BUSINESS HOURS?
We are open from 8:30 AM to 5:00 PM, Monday through Saturday. You may submit a quote online 24/7
If you have an emergency, we do have an on call service and we can deliver and pick up anytime.
3. HOW TO PLACE A RENTAL ORDER?
You can submit a party rental quote on our website and a customer representative will contact you within 24 hours. Submitted quotes are not a reservation until a customer service representative contacts you to take all the information needed to complete a rental order. You can also call us at (310) 676-6363. If needed, one of our Event Specialists is available during business hours to help you. For tents 20×20 or larger a free onsite estimate is required.
4. WHAT IS NEEDED TO PLACE AN ORDER?
We will need to have the delivery and pick up address, home or business phone number, and an onsite contact person with a cell number if possible. We will need the correct dates for delivery and pick up. We will also need a current credit card number along with the expiration date. All equipment will not be guaranteed unless a deposit is established an invoice is signed.
5. PAYMENT OPTIONS
We accept credit cards (VISA, Master Card, American Express), cash and checks. Full payment must be received two days prior to the date of your event, unless prior arrangements are made.
6. RENTAL RATES
All rates quoted are based on a 24-hour rental period per item; however, we allow extra for the customer to pick-up/drop off at our locations. Any rental equipment kept for longer than specified will be charged according to our price schedule.The same applies to deliveries unless prior arrangements are made.
Delivery and pick up rates are based on street level. Delivery and pick up rates are quoted as a round trip fee. We do not offer a one-way rate. Delivery and pick up rates are based on the time and the location of your event. Depending on your location and schedule additional charges may apply.
Please note: Our regular delivery and pick up times are Monday through Saturday, 8 AM-5 PM. After hours-same night and Sunday delivery and pick up service is available. Please call for service fees.
The customer is responsible for all equipment from the time of delivery or will call until it has been returned to Del Rey’s Party Rentals. The customer is also responsible for damaged or missing items. It is recommended that the customer verifies the accurate count of rental items received and returned.
8. MISCELLANEOUS CHARGES
You may be charged a labor fee if your delivery site requires that equipment be taken up stairs or elevator.
Please note: All deliveries are sent out in the morning. If you plan to order additional equipment on the day of your event, additional delivery charges will be applied.
9. DO YOU NEED YOUR EVENT SET UP OR TORN DOWN?
If you need us to set up your tables and chairs, there will be additional charges and arrangements must be made in advance. However, set up does not include linens and table settings.
10. WHAT IS THE DAMAGE WAIVER?
The damage waiver is 5% of the total rental and covers reasonable, accidental damage to the equipment. It is optional and is non-refundable. If the damage waiver is declined, and any rental items are damaged, the customer will be responsible for the replacement charges for the damaged items.
11. WHAT IS OUR CANCELLATION POLICY?
Orders cancelled prior to 24 hours before the delivery/will call date may be subject to a cancellation fee. Orders cancelled within 24 hours of the delivery/will call date are subject to a 50% cancellation fee. Orders cancelled the day of, or at time of delivery or will call, are subject to a 100% cancellation fee. Special order items or services are subject to a 100% cancellation fee once the order has been placed. It is the customer’s responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery or will call.
If you have any further questions, please do not hesitate to call us at (310) 676-6363. One of our customer service representatives will be happy to assist you.
13. WHAT CITIES DO YOU DELIVER PARTY RENTALS?
We deliver party rentals to Los Angeles, Pasadena, Santa Monica, Monrovia, Pomona, Long Beach, South Pasadena,Compton, Redondo Beach, Whittier, Azusa, Covina, Alhambra, Arcadia, Vernon, Glendale, Huntington Park, La Verne, Hermosa Beach, Sierra Madre Claremont Inglewood,Burbank, San Fernando, Glendora El Monte, Manhattan Beach, San Gabriel, San Marino, Avalon, Beverly Hills, Monterey Park, El Segundo, Culver City,. Montebello, Torrance, Lynwood, Hawthorne, South Gate, West Covina, Signal Hill, Maywood, Bell, Gardena, Palos Verdes Estates, Lakewood, Baldwin Park, Cerritos, La Puente, Downey, Rolling Hills,Paramount, Santa Fe Springs, Industry, Bradbury, Irwindale, Duarte, Norwalk, Bellflower, Rolling Hills Estates, Pico Rivera, South El Monte, Walnut, Artesia, Rosemead, Lawndale, Commerce, La Mirada, Temple City, San Dimas, Cudahy, Bell Gardens, Hidden Hills, Palmdale, Hawaiian Gardens,Lomita, Carson, Rancho Palos Verdes, La Cañada-Flintridge, Lancaster, La Habra Heights, Westlake Village, Agoura Hills, West Hollywood, Santa Clarita, Diamond Bar, Malibu, Calabasas. All cities are not listed. We deliver from Santa Barbara CA. to San Diego CA.